When it comes to communicating with online trolls –accounts that post inflammatory messages online to provoke emotional responses or manipulate perceptions – it can be difficult to know when to respond and when to simply ignore them.
This eBook from CivicPlus offers strategies for dealing with online trolls and guidance on how social media communicators can keep the peace on their websites without clamping down on free expression and meaningful and productive conversations.
Read the eBook for practical guidance on topics like:
