Seven percent. That’s how many government IT service desks are ranked by users as "very mature," according to a recent e.Republic poll. Just 7%.
Most respondents — 54% — ranked their IT service desk as either not mature (no standard processes or automation) or somewhat mature (some standard processes and automation, but not much).
In other words: IT service desks have some work to do.
In this new report from TeamDynamix, you’ll find more exclusive survey data on the challenges, benefits and current landscape of IT service desk modernization.
The report also outlines crucial action items, including:
