No matter whether operating at the local, state, or federal level, government agencies often face one of the thorniest customer experience (CX) challenges: distrust. That is, many customers— in this case, constituents—have a lack of faith in government entities, even as they rely on them to provide essential services. The relationship between government agencies and the people they’re entrusted to serve is often tenuous at best, perpetuated by necessity rather than preference.
This report from Metrigy reveals how agencies can compete and deliver the same quality of CX they get from the private sector.
Read the report to learn: