Washington D.C.'s Department of Health Care Finance Reinvents Caseworker Support

After it launched an integrated eligibility system, the Washington D.C. Department of Health Care Finance (DHCF) built myDCAS, a centralized caseworker portal and knowledge access system, to provide employees the information they need to help answer constituent eligibility questions and process applications within a single system. Built on the Salesforce Service Cloud, myDCAS is a tool to give caseworkers a more advanced support system, more accurate information and access to continuous training so they can provide fast, consistent support to the growing number of constituents in need of services. Download this case study to learn more.

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