What Citizens Want Report

How do U.S. citizens feel about the accessibility of Local Government services? The Center for Digital Government surveyed 2,000+ citizens to understand their preferences and highlight areas for improvement.

This report contains in-depth analysis of topics including:

1. Which services Local Government should prioritize to meet citizens’ needs
2. Why younger people find Local Government less accessible
3. How citizens prefer to access Local Government
4. An investigation into 15 Local Government services
5. Why omnichannel access--including mobile, computer, in person, and more--is critical