As state, local, and educational institutions increasingly rely on remote and hybrid environments, the need for reliable, efficient and proactive IT support has never been greater. In this Q&A, Mike Blanchard, HP’s services category manager for public sector in North America, makes the case for adopting support contracts that include real-time device telemetry.
Blanchard explains how real-time telemetry empowers IT teams with immediate visibility into the health and performance of laptops, workstations and other networked devices. Starting from basic monitoring to predictive analytics and prioritized support, telemetry tools help IT departments move from reactive troubleshooting to proactive fleet management. These services can automatically detect device failures before they happen, create support tickets and ensure mission-critical staff get the help they need without delay.
Download the full Q&A to learn why adopting advanced telemetry is no longer a luxury — it’s a necessity for modern SLED IT resilience.
