Organizations are employing advanced queuing software that allows constituents to get in line virtually, receive up-to-the-minute information about wait times and then be notified when it’s their turn. These solutions not only offer a user experience that’s more predictable, seamless, convenient and safe, they also represent a powerful management tool for organizations to streamline workflows, reduce bottlenecks and use data to make more informed staffing decisions. Here’s how the solution has transformed one local agency.