Case management workloads continue to stretch the capacity and resources of HHS programs in normal times and in times of crisis, they face even more challenges due to a sudden influx of even more people relying on these programs to meet their most basic needs. State social services agencies, which administer many federal programs in addition to their own state’s individual benefits, must streamline case management processes, cut administrative costs and reduce waste. This issue brief discusses how technology, specifically an enterprise information management platform, can help agencies deliver better, more responsive service.
